Warranty
Tub Shell Structure~7 Years
Coldtub® warrants the tub shell to the customer against water loss due to structural failure for 7 years
Equipment & Plumbing~2 years
Coldtub® warrants the tub’s electrical equipment components ~ specifically the pump(s) *(please refer to detailed pump warranty on the reverse under “Detailed Pump Warranty”. Factory installed Lighting controls, Cooling unit and control system against malfunctions due to defects in materials and workmanship for a period of two years to the original customer from the date of delivery. This warranty includes all parts. On site labor necessary to repair the tub is not included.
Other Components~2 years
Coldtub® warrants the fuses, lights, lighting LEDs, WIFI, jet inserts**, topside control overlays, filter baskets and weir assemblies, diverter handles and caps, air control handles and caps, plastic cover clips, chrome trim to be free of defects in workmanship and materials for a period of two years to the original customer from the original date of delivery. Includes parts necessary to repair. **jet inserts (including Titanium) are not warranted against discolouration, rusting or fading.
Shell Surface~2 years
Coldtub® warrants the shell surface to the customer against water loss due to material failure including cracks, blisters, peeling and delaminating for a period of two years to the original customer from the original date of delivery. Includes parts necessary to repair.
Cabinets~2 years
Coldtub® warrants Cabinet to be free from defects in materials and workmanship for a period of two years to the original customer from the original date of delivery. Includes only parts necessary to repair. Scratches – as well as fading and weathering from exposure to direct sunlight on Cabinet side panels are considered normal wear and tear, and are not covered by this warranty.
Cover~2 years
Coldtub® warrants the cover against malfunctions due to defects in materials and workmanship for two years to the original customer from the original date of delivery. Includes parts necessary to repair. (Normal wear and tear is not included in this warranty, when used with a cover lifter seam damage will be considered normal wear and tear)
Salt System ~ 2 years
Coldtub® warrants the factory installed natural salt water care system against malfunctions due to defects in materials and workmanship for two years from the original date of delivery to the original customer. This warranty includes parts. Tub water quality and other damages resulting from water imbalance are specifically excluded from this warranty . *See salt system user guide for operating details.
Floor®~2 years
Coldtub® warrants the Floor against rotting and structural cracking for a period of two years to the original customer from the original date of delivery. Includes parts necessary to repair.
DETAILED PUMP WARRANTY
Pump(s) are warranted against material and component failure. The pump shaft seal is covered under warranty. Damage resulting from a neglected leaking shaft seal is not covered under warranty. This includes but is not limited to bearing seizure, end bell failure, start switch failure, impeller failure and capacitor failure. It is the responsibility of the customer to report shaft seal failure before further damage can occur. Any pump component failure determined to be the result of defective material will be replaced under warranty. Coldtub® reserves the right to replace pump components, rather than the complete pump assembly. Vibration noise associated with normal pump operation is excluded under this warranty.
PERFORMANCE
To obtain parts in the event of a defect or malfunction covered by this Limited Warranty, notify Coldtub as soon as possible and use all reasonable means to protect the tub from further damage. Upon proof of purchase, Coldtub will correct the defect subject to the terms and conditions continued in this Limited Warranty. The customer must be prepared to follow technical instructions provided by Coldtub. Pre-Aproved claims must be executed within 60 days of Pre-approval, All existing claims expire upon expiration of warranty. *Please note that union connection leaks are considered to be user serviceable and are expressly excluded from the Limited Warranty. Damage resulting from union connection leaks are expressly excluded from the Limited Warranty, specifically equipment. Travel costs are the responsibility of the customer. If Coldtub® determines that repair of the covered defect is not feasible we reserve the right to instead provide a replacement tub equal in value to the original purchase price of the defective tub. Tub replacement is done only at the discretion of Coldtub®. Reasonable costs for the removal of the defective tub, and delivery and installation will be the responsibility of the customer. Freight will be paid to the nearest distribution center.
CONDITIONS OF WARRANTIES
All warranties provided hereunder extend only to the original customer of the tub if purchased and originally installed within the boundaries of the country where it was originally purchased. All warranties hereunder terminate upon transfer of ownership of a tub from the original customer. Your limited warranty does not include repair travel mileage or for shipping cost assessed by your service agents. To obtain service, the customer must contact Coldtub. In the event that a tub or component thereof must be returned to Coldtub® all freight costs are the responsibility of the spa customer. In all cases Coldtub® has sole responsibility for determining the cause and nature of failure of the tub and Coldtub® determination with regard thereto shall be final.
EXCLUSIONS
All warranties hereunder are void if the tub has been subject to alterations (including after- market accessories), misuse or abuse. Alterations include but not limited to, any change to the components, addition of components without the written authorization from Coldtub®. Misuse includes careless handling of the tub, damages caused by improper and/or non-certified electrical hook- ups, failure to operate the tub in accordance with the instructions contained in the owner’s manual provided, including incorrect start-up procedures, any use of the tub or any of its components in an application for which it was not designed, damage caused by improper chemical balance (including any damage to tub components caused by scale build up due to poor water chemistry), overheating the tub or tub water, damage to the tub surface by allowing undissolved sanitizing chemicals to lie on the surface. Tub covers are not warranted against chemical burn, discolouration, water absorption or any damage resulting from water absorption. Any damage resulting from using the spa cover in any way other than it was intended is not covered under warranty. Any damage caused by moving of the tub or improper installation including insufficiently prepared or uneven ground. Any damage to the material or workmanship of the spa cabinetry and floor in shipping or handling are expressly excluded from the Limited Warranty. Coldtub will not be responsible for power company issues or improper electrical installations, Damage and/or lack of performance resulting from high or low voltages outside operating parameters. Coldtub will not be responsible for software and product upgrades throughout the life of the tub. Coldtub® expressly excludes warranty coverage on any of the following: Acts of nature including but not limited to damage resulting from lightning, storm, flooding, freezing, fire and any other acts of nature. Any failure caused by improper cover use or damage to the tub surface by leaving the tub without the cover in place. The heat created by leaving the tub in direct UV light without a cover may cause surface issues with the acrylic and may also cause plastic parts to warp, some fittings will leak or cease working as a result. These occurrences are not covered under warranty. The cover must be kept on the tub when not being used. Scratches or micro-crazing in the tub shell reported after the day of installation are not covered under warranty. Micro-crazing is defined as an area of tiny shiny lines visible in areas on the surface of some thermoplastic sheets. This phenomena, although rare, is known to occur in many types of plastic sheet materials. The surfaces of thermoformed acrylic tubs are not immune to this possibility. Damaged caused by unapproved sanitizers such as tri-chlor, acids, calcium hypochlorite, sodium hypochlorite, peroxides, any sanitizing chemical that may remain undissolved on the tub surface. Any and all sanitization systems used in your tub must be factory approved prior to installation or your warranty is void. Installation of not factory approved salt systems will void the warranty related to pump seals, metal part, jets, etc. Damage caused by any item(s) attached to or installed onto the tub, including but not limited to gazebos, cover lifters and accessories. Any options or additional components that are not factory installed are not covered under warranty. Any damage or failure due to improper preparation for winter storage is not covered under warranty. Damage to pillows reported beyond the day of delivery will not be covered under warranty. Pillows are to be removed from the tub when not in use. Any damage resulting from the use of cover removing mechanisms is not covered under warranty. The sanitizer cell is considered a user serviceable component; replacement will be the responsibility of the customer. Coldtub® expressly excludes warranty coverage on splitting, fading or warping of the cabinet beyond the date of delivery. Any damage resulting from handling of the cabinet is excluded from this warranty. This warranty will not cover any labour for WIFI/Bluetooth connection assistance/issues, onSpa® App initialization & connection assistance/issues from a smartphone, or assistance with actually connecting any of these devices.
DISCLAIMERS
Coldtub® will not be liable for loss of use of the tub or other incidental or consequential costs, expenses or damages that may include but not limited to, the removal of a permanent decking, sunroom, gazebo, or other custom fixture, any crane costs associated with the removal of the tub for service or replacement. Coldtub® shall not be liable for costs arising from water, filter cartridges and chemical loss. Under no circumstances shall Coldtub® or any of its representatives be liable for any injury to any person or damage to any property, howsoever arising from the tub. Coldtub® warranties are limited to a maximum amount of moneys received by Coldtub® with respect to the sale of the tub.
ALL WARRANTIES
The warranties contained herein are all of the warranties provided by Coldtub® to the customer, and to the extent permitted by law. Warranty registration (within 30 days of delivery) is the responsibility of the customer and is a condition of warranty coverage. (Please refer to the instructions on the registration form provided with the tub or register at www.Coldtub.com) This Warranty is offered as an extra benefit and does not affect your statutory rights. All warranties herein require that any claim must be submitted to Coldtub® within ten days of the time the defect is discovered, and must be accompanied by the original customer’s receipt confirming purchase of the tub, which shows the date of purchase. All warranty claims must be submitted within the warranty period. Failure to provide such notice and information invalidates all warranties provided hereunder. Coldtub® reserves the right to repair or replace components or materials at its option. In certain cases, photographs may be required for proper evaluation before warranty coverage is determined.